I ordered a 'like new' refurbished pool from them in May 2014. It had been set up at a car dealership sale with a couple of floaties in it - that's it.
Like new. The pool arrived over a month later and was full of rust stains and bleach stains - it was a MESS. I said i wanted a refund. Craig said no, we owe you.
We'll send you a brand new pool with stairs too as an apology and it will go out tomorrow. I said if it doesn't have the stairs too, i will return it because you do owe me. It didn't arrive for 2 months and no stairs - the summer was over anyway - i refused delivery of the pool. Almost a year later and still fighting for a refund.
Going all the way with this - these people are liars.
The internet is full of people who they treated terribly. DO NOT BUY FROM ARTHURS POOLS!!!!
Reason of review: Bad quality.
Monetary Loss: $1900.
Preferred solution: Full refund.